Terms of service

1. What these terms cover

These terms govern your use of the LumberSet website and application (the "service"). "LumberSet", "we" and "us" mean the company that operates the service. "You" means the business that signs up, which we call a yard, and the people it invites. By creating a workspace or using the service, you agree to these terms on behalf of your yard and confirm that you have the authority to do so.

The service is for business use. It is not offered to consumers, and it is not intended for anyone under 18.

2. Your workspace and the people in it

A yard's workspace is controlled by its owners. Owners can invite managers and estimators, set their access, and remove them. You are responsible for what the people you invite do in your workspace, for keeping sign-in details confidential, and for telling us promptly if you believe an account has been misused.

3. What the service does, and what it does not

LumberSet reads the building drawings you upload, builds a model of the building, computes a material takeoff from that model using your estimating standards, and helps you turn the takeoff into a priced quote for your customer.

Reading drawings is done with AI and can be wrong. Drawings can be incomplete, ambiguous or inconsistent. The service shows the arithmetic behind each quantity and the sheet region behind each element so that you can check them. You are responsible for reviewing every takeoff and every quote before you rely on it or send it. Review by LumberSet staff is a quality check, not a guarantee.

The service is not engineering, architectural or code-compliance advice. It does not design structures, size members or verify that drawings comply with any building code. Quotes you send are your quotes, at your prices, and your agreement with your customer is between you and them.

4. Your content

You keep all rights in what you put into the service: plan sets, estimating standards, your catalog and prices, your customers' details, and your quotes ("your content"). You give us permission to host, process and display your content only as needed to provide the service to you, to support you, and to keep the service secure.

You confirm that you have the right to upload the drawings you upload, and to share them with us as a service provider for the purpose of preparing a quote.

We do not use your drawings to train machine learning models unless you opt in. We do use the corrections our reviewers record, and information about how the service performs that does not identify you or your customers, to improve how the service reads drawings. Your catalog, prices and margin are never shared with another yard.

5. Fees and billing

On pay per quote, you pay a quote fee for each billable quote. A quote becomes billable when the takeoff for a plan set is released to your yard. Editing, recomputing, re-pricing or re-sending that quote is not charged again. A revised issue of the drawings is a new plan set, and a takeoff released for it is a new billable quote.

The current quote fee is shown on the pricing page ($200 per quote at launch). Fees are in US dollars and exclude taxes, which we add where the law requires. Payments are processed by Stripe, and you authorize us to charge your payment method for the fees you incur. Every charge, credit and refund is recorded on your yard's ledger.

Billing plans with a monthly fee and included quotes are available by agreement. Where you have one, its written terms apply alongside these.

We may change our fees. We will give you notice before a change takes effect, and a change never applies to quotes already billed. If you believe a fee was charged in error, tell us within 30 days and we will review it in good faith.

6. Acceptable use

You agree not to:

• upload content you do not have the right to use, or content that is unlawful;
• try to access another yard's workspace or data, or probe the service for weaknesses;
• resell the service, or use it to build a competing product;
• copy, reverse engineer or scrape the service, except where the law allows it;
• interfere with the service or use it in a way that harms other yards.

7. Confidentiality and privacy

We treat your content as confidential. We use it only to provide the service, we limit access to the staff who need it to review takeoffs or support you, and we protect it as described on our security page. Personal information is handled as described in our privacy policy.

8. Our service and your feedback

We own the service, including its software, its rules engine and its design. These terms give you a right to use it, not ownership of it. If you send us suggestions, we may use them without obligation to you.

9. Third-party services

The service relies on third-party providers, for example for payments, file storage, email and AI reading. Your use of the payment features is also subject to Stripe's terms.

10. Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a takeoff is complete or free of error, or that the service will be uninterrupted.

11. Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or the cost of materials ordered, shipped or returned. Our total liability arising out of these terms or the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your content, from quotes you send to your customers, or from your breach of these terms.

13. Ending the agreement

On pay per quote there is no minimum term: you may stop using the service at any time, and you may ask us to close your workspace. We may suspend or end your access if you breach these terms, if fees go unpaid, or if we must do so to comply with the law. When a workspace is closed we delete its content as described in the privacy policy. Sections that by their nature should survive, such as fees owed, disclaimers and limits of liability, do survive.

14. Changes to these terms

We may update these terms. If a change is material, we will notify the owners of your workspace before it takes effect. Continuing to use the service after that means you accept the updated terms.

15. Governing law

These terms are governed by the laws of the United States and of the state in which LumberSet is organized, without regard to conflict of law rules, and disputes will be heard in the courts located there. The final version of these terms will name that state.

16. Contact

Questions about these terms: hello@lumberset.com.