Terms of service

1. What these terms cover

These terms govern your use of the LumberSet website and application (the "service"). The service is operated by LumberSet (LavaFocus) ("LumberSet", "we", "us"). "You" means the business that opens a workspace, whether a lumber yard or a builder (a general contractor, framer, remodeler or developer), and the people it invites. By opening a workspace or using the service, you agree to these terms on behalf of your business and confirm that you have the authority to do so.

The service is for business use. It is not offered to consumers, and it is not intended for anyone under 18.

2. Your workspace and the people in it

A workspace is controlled by its owners. Owners can invite managers and estimators, set their access, and remove them. There are no seat licenses: you may invite as many people from your business as you need. You are responsible for what the people you invite do in your workspace, for keeping sign-in details confidential, and for telling us promptly if you believe an account has been misused.

3. What the service does, and what it does not

LumberSet reads the building drawings you upload, builds a model of the building, computes a material takeoff from that model using estimating standards, and helps you price it: a yard prices it from its own catalog into a quote for its customer, and a builder receives a budget estimate, can send a request for quote to suppliers, and can export the takeoff.

Reading drawings is done with AI and can be wrong. Drawings can be incomplete, ambiguous or inconsistent. Quantities are computed by rules, and every line shows the arithmetic behind its quantity and the sheet it was read from, so that you can check them. Our Reviewers, who are on our staff, check takeoffs and record their corrections. Their review is a quality check, not a guarantee. You are responsible for checking every takeoff, quote, budget estimate and export before you rely on it, send it, bid it or order from it.

The service is not engineering, architectural or code-compliance advice. It does not design structures, size members or verify that drawings comply with any building code. A budget estimate is a budget, priced from a reference price book: it is never a quote, and no supplier is bound by it. Quotes you send to your customers are your quotes, at your prices, and your agreement with your customer is between you and them.

4. Your drawings, your quotes and your data

You keep all rights in what you put into the service: plan sets, estimating standards, your catalog and prices, your customers' and suppliers' details, your quotes, budgets, requests for quote and exports ("your content"). You give us permission to host, process and display your content only as needed to provide the service to you, to review takeoffs, to support you, and to keep the service secure. We process your drawings to produce takeoffs, and for nothing else.

You confirm that you have the right to upload the drawings you upload and to share them with us as a service provider for the purpose of preparing a takeoff.

We do not use your drawings to train machine learning models unless you opt in. We do use the corrections our Reviewers record, and information about how the service performs that does not identify you or your customers, to make reading better. Your catalog, prices and margin are never shared with another workspace. Drawings are encrypted in transit and at rest. How we handle personal information is in our privacy policy; how we protect your content is on our security page and in our data processing and security summary.

5. Fees and billing

Your first released takeoff is free. After that, you pay a fee for each released takeoff: $200 at launch, shown on the pricing page. A takeoff becomes billable at one moment: when it is released to your workspace. Editing, correcting, recomputing, re-pricing, re-sending or re-exporting that takeoff, and the quote or budget built from it, is not charged again.

Change orders. Revised or additional drawings for a project after its takeoff was released are a change order. A change order runs as its own takeoff and shows what changed. When a change order's takeoff is released, you pay the change order fee, $100 at launch, which is lower than the takeoff fee and is set by the platform. A change order must revise the same project. Drawings for a different building are a new takeoff, and we may bill a change order that is not a revision of its project at the takeoff fee, telling you before we do.

Credits. A credit covers one released takeoff. Credits can be bought in packs (5 for $900, 10 for $1,700 or 25 for $4,000 at launch, as shown on the pricing page), granted by us, or added by a coupon. They are used before any fee is charged, and they do not expire. Used credits are not refundable.

Coupons. A coupon takes a percentage or an amount off your next fees, or adds credits. A coupon can be redeemed once per workspace, in Settings under Billing, and carries the conditions we state when we issue it. Coupons have no cash value.

Billing plans. For workspaces that quote at volume, billing plans with a monthly fee and included quotes are available by agreement. Where you have one, its written terms apply alongside these. You accept a monthly plan in the app, where its price and what it includes are shown. It renews automatically each month and is charged to your card on file at the start of each month until you cancel. You can cancel in Settings under Billing at any time: the plan then ends at the end of the month you have paid for, with no further monthly charge. Takeoffs included in a month do not carry over to the next.

Fees are in US dollars and exclude taxes, which we add where the law requires. Payments are processed by Stripe, and you authorize us to charge your payment method for the fees you incur. Every charge, credit and refund is recorded on your workspace's ledger, which you can see at any time. We may change our fees. We will give you notice before a change takes effect, and a change never applies to takeoffs already billed.

6. Refunds

When you are charged, when you are not, and how to dispute a charge are set out in our refund policy, which forms part of these terms. In short: a released takeoff is billable when it reaches you; if a takeoff is unusable because the drawings could not be read, you are not charged; and you can dispute a charge within 30 days by writing to hello@lumberset.com.

7. Acceptable use

Our acceptable use policy forms part of these terms. Among other things, you agree not to upload content you do not have the right to use, not to try to reach another workspace's data, not to probe the service for weaknesses, not to resell it or use it to build a competing product, and not to send quotes or requests for quote to people who have not asked for them.

8. Confidentiality and privacy

We treat your content as confidential. We use it only to provide the service, we limit access to the staff who need it to review takeoffs or support you, and we protect it as described on our security page. Personal information is handled as described in our privacy policy.

9. Our service and your feedback

We own the service, including its software, its rules engine, its reference price book, its help articles and its design. These terms give you a right to use it, not ownership of it. If you send us suggestions, including through a ticket or the help assistant, we may use them without obligation to you.

10. Third-party services

The service relies on third-party providers, for example for payments, file storage, email and AI. They are listed in our data processing and security summary. Your use of the payment features is also subject to Stripe's terms. Suppliers you send a request for quote to are not our providers: their replies, prices and quotes are theirs.

11. Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a takeoff, a budget estimate or a quote is complete or free of error, that a reference price reflects any market, or that the service will be uninterrupted. Our service level statement describes what we aim for.

12. Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost bids, or the cost of materials ordered, shipped or returned. Our total liability arising out of these terms or the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your content, from quotes, budgets, requests for quote or exports you send to others, or from your breach of these terms.

14. Suspension and ending the agreement

On pay per quote there is no minimum term: you may stop using the service at any time, and you may ask us to close your workspace. We may suspend or end your access if you breach these terms or the acceptable use policy, if fees go unpaid, or if we must do so to comply with the law. When a workspace is closed we delete its content as described in the privacy policy. Sections that by their nature should survive, such as fees owed, disclaimers and limits of liability, do survive.

15. Changes to these terms

We may update these terms. If a change is material, we will notify the owners of your workspace by email before it takes effect. Continuing to use the service after that means you accept the updated terms. The effective date at the top of this page shows the version you are reading.

16. Governing law and disputes

These terms are governed by the laws of the United States and of the state in which LumberSet (LavaFocus) is organized, without regard to conflict of law rules, and disputes will be heard in the state and federal courts located there. Before either party starts a claim, it will write to the other and allow 30 days to resolve the matter in good faith.

17. Contact

Questions about these terms: hello@lumberset.com.