Reporting a problem and what happens next
How to tell us something is wrong, what to include, and how we follow up.
Something not working, or not working the way you expected? Tell us from the page where it happened.
How to report
- Choose the Help button at the bottom right of the page. It is there on every page once you are signed in.
- Open the Contact tab and choose Open a ticket.
- Say what you were doing, what you expected, and what happened instead. The form takes a screenshot of the page for you.
- Send. You get an email confirming your ticket, and Support is told at once.
You can also ask the help assistant first. If it cannot answer, choose Open a ticket with this conversation and your questions go to Support.
What happens next
- Support reads every ticket and replies by email.
- You get an email when your ticket is picked up, resolved or closed.
- Your tickets are listed under Support in the sidebar, with every reply.
- A question that comes up often becomes a help article.
Would you rather talk?
Open the Contact tab and choose Request a call. Leave your number and a good time, and Support will phone you.
What to include
- The project or quote it concerns.
- The step you were on.
- Any message you saw on screen.
- Whether it happens every time.