What the help assistant can and cannot do
The chat in the Help Center answers from help articles only, and hands over when it cannot.
The help assistant is the chat in the Help Center. It answers questions about using LumberSet.
What it answers from
The assistant reads the help articles and nothing else. When it answers, it names the article it used, so you can open it and read more. It only sees the articles you are allowed to see.
What it will not do
- It does not look at your projects, takeoffs, quotes or billing. Ask a person for anything about your own account.
- It does not invent features or prices. If the articles do not cover your question, it says so.
- It does not change anything in your workspace.
When it cannot help
Choose "Open a ticket with this conversation". A ticket is opened with what you asked, and Support answers you by email. You can also request a call from the Contact tab.
Limits
To keep the assistant fast for everyone, each person can ask up to 40 questions a day. If the assistant is unavailable, the Help Center still works: search the articles, or open a ticket.
Your questions
Questions asked of the assistant are kept so Support can see what people need and write better articles. Do not paste passwords, card numbers or personal details into the chat.