Help center
How can we help?
Short articles on setting up your yard, uploading drawings, checking a takeoff, quotes, budgets, change orders and billing. If an article does not answer it, a person will.
All articles
21 articles
- Getting startedGetting started as a lumber yardFrom sign-up to your first sent quote, in the order that works best.Read the article
- Getting startedGetting started as a builderWhat a contractor, framer or developer gets from LumberSet, and how to begin.Read the article
- DrawingsUploading drawings: what makes a good PDFThe files that read well, the sheets to include, and what to do with a revised set.Read the article
- TakeoffsWhat a takeoff containsLines, quantities, order quantities, evidence, confidence and flags, explained.Read the article
- TakeoffsHow to read a line's arithmeticWhat the derivation on a takeoff line says, step by step, with an example.Read the article
- ReviewReview mode: checked first or released at onceWhether a takeoff waits for a LumberSet estimator before you see it, or arrives at once.Read the article
- TakeoffsCorrecting a wall height and recomputingChange what was read from the drawings and watch the takeoff recompute. It costs nothing.Read the article
- Catalog and pricingImporting your catalog and matching linesLoad what you sell from a spreadsheet, and how quote lines find your items and prices.Read the article
- QuotesSending a quote and what the customer seesBuild a quote from a released takeoff, send it, and know what arrives on the other side.Read the article
- QuotesThe quote PDFWhat is on the PDF your customer receives, and where it comes from.Read the article
- BuildersBudget estimates and why they are not quotesWhat the budget estimate on a takeoff means, what the prices are, and what to use it for.Read the article
- BuildersRFQs and the supplier reply pageSend a takeoff to the yards you choose, and see what each one sees and sends back.Read the article
- TakeoffsExports: CSV and PDFTake a takeoff or a quote out of LumberSet as a spreadsheet or a PDF.Read the article
- TeamTeam roles and invitationsOwner, Manager and Estimator: what each can do, and how to invite someone.Read the article
- BillingBilling: what you pay and whenOne charge per takeoff when it is released to you. Everything before and after it is free.Read the article
- BillingCredits and couponsPrepaid takeoffs, granted credits, and codes that take money off the next fees.Read the article
- BillingChange ordersRevised drawings after a takeoff was released: what happens, what it shows, and the fee.Read the article
- SecuritySecurity and privacy of your drawingsWho can see what, where it lives, and what LumberSet never does with it.Read the article
- SupportReporting a problem and what happens nextHow to tell us something is wrong, what to include, and how we follow up.Read the article
- TakeoffsAccuracy: what to check before orderingA takeoff is a check, not a recount. Here is where to spend the check.Read the article
- SupportWhat the help assistant can and cannot doThe chat in the Help Center answers from help articles only, and hands over when it cannot.Read the article
Still stuck?
Ask a person.
Every message is read by someone who knows the product. There is no phone tree and no bot in the way.
Write to us
Ask a question, report a problem or suggest a feature from the contact page, or email hello@lumberset.com. You get a reply by email.
Request a call
Leave your number and a time that suits you on the contact page and we will call you back.
Help inside the app
Signed in? Open Help from any screen for the help assistant, which answers from these articles and opens a ticket when it cannot, and to follow your tickets. Sign in.